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Shipping & Returns

 

Shipping

Ice House shipping charges range between $35 and $149 depending on size of the house and postal zip code. 

All other items ship for a flat fee of $10 per order.

*FREE Shipping on orders over $100 (excludes the fish houses)

Items in the "Swag" category will ship separately from our warehouse in NC. Please allow 3-4 days processing time and another 2-3 days shipping time. 

Returns

Our business is based on 2 things: First, the quality of the products we sell and second, the quality of the reputation we've earned. Ice Runner's 100% satisfaction guarantee means you NEVER have to worry when ordering from us. If for any reason you're not happy with anything you buy from us, return it within 30 days for a prompt exchange or refund.

For returns on clothing: Please mail back your purchase with the order number, tags and instructions of what you would like done (exchange, refund, store credit). 

** Shipping charges on returns are only refundable if: 

*We made an error on your order.

*The carrier damaged your order. 

For detailed instructions for returning items that were damaged in shipping or where we made an error on your order, please contact our customer service department for prompt service at kmda1amanda@outlook.com or 218-245-3040.

Please ship your prepaid packages to: 

Ice Runner 

505 2nd Ave 

Bovey, MN 55709 

Please include your name, address, telephone number, or a copy of your packing list, and the reason for the return and how you would like it handled.